What You'll Do

• Greet and offer personalised service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
• Assist passengers with check-in, boarding, connecting and arrival processes.
• Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
• Support our premium customers with tailored, high-end service
• Facilitate safe, secure, and punctual departures
• Identify and maximise revenue opportunities through ancillary services
• Collaborate with team members to ensure seamless operations and customer satisfaction
• Adapt quickly to changing situations, always maintaining a positive and proactive demeanour

What You'll Bring to British Airways

• A passion for hospitality and an enthusiasm for creating exceptional customer experiences
• Strong communication skills and the ability to engage confidently with a diverse range of customers
• Maintain composure and adaptability, even in difficult or fast-paced situations.
• Flexibility to work shifts covering 24/7 operations, including weekends and bank holidays
• Pride in your personal appearance and a dedication to upholding British Airways' high standards
• Proficiency in using computer systems and applications
• A proactive approach to problem-solving and decision-making
• Able to work optimally both independently and as part of a team

Your Experience

• 12 months experience in a hospitality or customer service role is desirable
• Proficiency in spoken and written English (additional languages are a bonus!)
• Aged 18 or over at the time of application, with the unrestricted right to live and work in the UK
• Ability to acquire and retain an airside pass